If you are using an office computer, talk to your IT department before downloading or installing anything. They will likely be able to help you set up your system.
You can avoid some technical challenges by taking the time to perform the following steps:
Step 1: Perform the D2L System Check at the bottom of the page before you login at https://cpled.desire2learn.com/. The system check covers these areas:
- Your browser is fully compatible with Desire2Learn
- Cookies are enabled
- Computer display meets the minimum requirements
If you fail a component of the system check, you will receive a pop-up error message explaining why you failed and what actions to take to meet the requirements.
Step 2: Many browsers are supported by D2L, but a few are recommended. Even if you passed the browser test in Step 1, you may want to consider using one of the following if possible:
- The newest versions of Firefox, Microsoft Edge, Chrome or Safari.
Step 3: If you use third party toolbars (Google, Yahoo, MSN, etc.) you are advised to disable or remove them. They are known to interfere with some D2L functionality.
Step 4: Disable Pop-up Blockers. Pop-up blocking functions are included in some anti-virus, internet security utilities, personal firewalls, browsers, and browser toolbars. Disable the pop-up blocking feature in these applications or add the cpled.desire2learn.com site as an allowed site.
Virus-Checking Software and Firewalls
If you do your CPLED work on a firm’s computer, your firm’s IT people will likely have installed both firewall and virus-checking software for you.
If you do any work on a home computer you are responsible to have an up-to-date virus checking program installed and updated
To take a quick look at your computer’s health you can do a free scan at: http://housecall.trendmicro.com
A firewall, once set up correctly, will save you a lot of time and aggravation. A good firewall will stop spyware from being installed on your computer.
We encourage you to routinely scan your system for problems—especially if you notice your system has slowed down, or if you notice strange activity from your web browser (e.g. Home page has changed, pop ups occur regularly, etc).
If you need assistance of a technical nature, send an email to firstname.lastname@example.org outlining your concerns.